Quality policy of the forwarding agency Walter Köllner GmbH

Quality, safety, health and environmental protection have always been priority topics during the more than 50 years of our company's history and since long have become our standard.

Our most important goal has always been to conduct transports reliably and according to the customers' demands.

The management of the forwarding agency Walter Köllner GmbH has constituted the company objectives in the following code of conduct:

Best quality of services
Friendly and prompt service
High transport safety and reliability
Adherence to delivery dates
Shortest possible delivery times
Optimal cost-effectiveness
Highest possible safety for personnel, health and environment

The quality of our services is based on the competence of our employees and their sense of responsibility during completion of their assigned tasks.

Each employee is advised to adhere to an approach of work that considers quality management, safety, health and environmental protection as the pillars of our company which are understood as priority objectives for the employees of all company sectors.

It is the duty and the privilege of each employee to work towards the elimination of circumstances that
- hinder the rendering of our services in due quality
- impair the safety or the protection of health and environment.

In order to ensure a high quality of services and the satisfaction of our customers, our procedures are designed in a way that can easily be adapted to changing requirements.

For this reason, careful and comprehensive verification of the procedures are inevitable. To us, this means to verify the quality at each step of our services and to counteract any possible misguided developments. The methods required for this are constantly improved, used and monitored.

The proven and practised quality management provides comprehensible evidence that quality, safety and the protection of health and environment have top priority in our company.